Navigate challenging interactions with confidence. 

Dealing with difficult people can be exhausting—but it does not have to be. This course helps you understand why people become challenging and how to manage these difficult situations effectively, without escalating conflict.

What you will learn:

• The psychology behind difficult behaviour and how to respond constructively.
• Practical strategies to manage challenging conversations with confidence.
• Techniques to foster trust, communication, and stronger relationships—even in tough situations.

Course details:

✔ Self-paced and fully online
✔ Just 90 minutes to complete
✔ Certificate of achievement included

Difficult people do not have to drain your energy. Learn how to interact with them constructively.